SHIPPING AND RETURNS
DELIVERY IN FRANCE
Home delivery from 2 to 5 working days from 5.85 € at home with Colissimo
Delivery to a Relais point with Mondial Relay from 4.40 € we will confirm by email the collection point closest to you.
All returns made within 30 days of delivery are free.
Here is the procedure to follow to return a product free of charge:
Please note, you have 30 days from receipt of your order to make your return request and return the products to us.
Click on "My orders"> View order> Return.
Follow the steps by selecting the item (s) you wish to return; Once you have completed your return request, you will be assigned a return number, which will also be confirmed by email. The status of your return will be pending, you can view all your returns in your customer account.
Once your request is approved, our customer service team will send you a prepaid return label and you will need to return the product (s).
The order must be returned within 30 days from the day of receipt of your order. You don't have to pay anything.
Upon receipt of your return, we will refund the amount of the returned product (s). You will be refunded using the same payment method chosen when ordering (Paypal, Master cards)
OTHER DOUBTS OR QUESTIONS?
If you have any questions about deliveries and returns, please read our FAQ - FREQUENTLY ASKED QUESTIONS.
And if you still haven't found what you're looking for, don't hesitate to contact our customer service.
* Indicative timeframe from the date of shipment of the order.